Privacy Policy

Last updated: 30/09/2026

Who We Are

This website is operated by HT Scaffolding Ltd Ltd.

Website: https://htscaffoldingltd.co.uk/
Email: info@htscaffoldingltd.co.uk
Telephone: 07479 846717 / 07840 242385

HT Scaffolding Ltd Ltd is the data controller for the personal information described in this policy. This means we are responsible for deciding how and why that information is used.

This policy explains how we handle personal information when you use our website, contact us or enquire about our scaffolding services.

Information You Provide to Us

When you contact us by telephone, email or through a website enquiry form, where available, we collect the information you provide.

This may include your name, email address, telephone number, property or project address, scaffolding requirements and any photographs, documents or other information you share with us.

We use this information to respond to your enquiry, discuss your requirements, prepare quotations and arrange or administer our services.

Please provide only information relevant to your enquiry. Where particular details are needed to prepare a quotation or provide a service, we will explain this. Without those details, we may be unable to progress your request.

Our Lawful Bases for Using Personal Information

We use personal information under the following lawful bases:

Contract: To prepare quotations at your request and provide services under a contract with you.

Legitimate interests: To answer general enquiries, communicate with business customers, administer our business and protect the website against misuse, where these interests are not overridden by your rights.

Legal obligation: To meet applicable legal requirements, including relevant accounting and record-keeping duties.

Consent: Where your permission is required, such as for certain cookies or similar technologies. Information Commissioner’s Office

Cookies

Cookies are small files stored on your device when you visit a website. They can support website functions and remember choices you make.

Where the comment form offers the option, you may choose to save your name, email address and website in cookies. This saves you from entering those details again when leaving another comment. These cookies last for one year unless deleted earlier.

Where we request consent for cookies or similar technologies, the accompanying information will explain their purposes and the choices available. Cookies requiring consent must not be used before you give permission, and withdrawal must be as easy as giving consent. Information Commissioner’s Office

You can also delete or block cookies through your browser settings. Blocking cookies may affect some website functions. Browser settings do not replace any consent controls that the website is required to provide.

Embedded Content from Other Websites

Pages on our website may include embedded content supplied by other websites, such as videos, images or articles.

When embedded content loads, the third-party provider may receive information about your visit, use cookies and monitor your interaction with that content.

If you are signed in to an account with that third-party provider, it may associate your interaction with your account. The provider’s privacy policy explains how it handles this information.

Who We Share Your Information With

Where necessary for the purposes described in this policy, we may share personal information with service providers supporting our website and business communications. These may include website hosting, maintenance, email and spam prevention providers.

We may also share relevant information with professional advisers or public authorities where necessary to meet legal obligations, resolve disputes or establish, exercise or defend legal claims.

Any sharing must have an appropriate lawful basis and be limited to information needed for the relevant purpose.

International Data Transfers

Where using a service provider involves transferring personal information outside the UK, the transfer must meet applicable UK data protection requirements. Depending on the arrangement, this may involve UK adequacy regulations or appropriate safeguards, such as approved contractual protections. Information Commissioner’s Office

You can contact us using the details above to request information about any international transfers affecting your personal information and the safeguards that apply.

How Long We Keep Your Information

We keep personal information only for as long as it is needed for the purpose for which it was collected.

For enquiries and quotations, we consider whether the enquiry remains active, whether work has been agreed and whether further correspondence is reasonably necessary.

For customer and project records, we consider the duration of our relationship, applicable record-keeping requirements and any need to handle complaints or legal claims.

Where comments are available, we retain published comments and related information for as long as needed to display and manage them, subject to justified moderation or security requirements.

These criteria determine retention where a fixed period has not been specified. Information Commissioner’s Office

Your Data Protection Rights

Depending on the circumstances, you may have the right to:

• Access the personal information we hold about you and receive a copy.
• Have inaccurate information corrected or incomplete information completed.
• Request deletion of your personal information.
• Request restrictions on how we use your information.
• Receive certain information in a portable format or have it transferred to another organisation.

These rights are subject to conditions and exceptions. For example, some information may need to be retained to meet a legal obligation or deal with legal claims. Information Commissioner’s Office

Your Right to Object

You may object to processing based on legitimate interests for reasons relating to your particular situation.

You also have an absolute right to object to the use of your personal information for direct marketing. Information Commissioner’s Office

Withdrawing Consent

Where we rely on your consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing carried out before you withdrew consent.

For consent relating to your correspondence or other information you provide directly, contact us using the details above. For website cookies, use the withdrawal options accompanying the consent request.

Making a Privacy Request

To exercise your rights, contact us by email or telephone using the details at the beginning of this policy.

We may request information reasonably necessary to confirm your identity before disclosing personal information. We will handle your request within the applicable statutory time limits.

Privacy Complaints

You have the right to complain to us about how we handle your personal information. Please contact us using the email address or telephone numbers above and explain your concern.

We will acknowledge your complaint within 30 days, investigate it without undue delay and keep you informed of the progress and outcome. Information Commissioner’s Office

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data protection regulator. Information about making a complaint is available through the ICO’s complaints service. Information Commissioner’s Office

https://ico.org.uk/make-a-complaint

Changes to This Privacy Policy

We may update this policy to reflect changes to our website, services or the way we handle personal information.

The latest version will be published on this page, with the update date shown at the top. Where changes require additional information or consent, we will provide that information or request consent as appropriate.